Privacy Policy

Last Updated: October 30, 2025

Welcome to Auja Hospitality (“Auja,” “we,” “us,” or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [www.aujaresidence.com], make a booking, or interact with our services.

1. Information We Collect

We collect personal and non-personal information in the following ways:

a. Information You Provide Directly

• Booking Details: Full name, email, phone number, address, number of guests, and stay preferences.

• Payment Information: Credit/debit card details or transaction records (processed securely via third-party payment gateways).

• Communication: Messages, inquiries, or feedback submitted through our contact forms or chat systems.

• Account Information (if applicable): Username, password, and profile preferences when creating an account.

b. Information Collected Automatically

• IP address, browser type, device information, and cookies.

• Pages visited, duration of visits, and referral sources (for website analytics).

c. Information from Third Parties

• Booking platforms (Airbnb, Booking.com, Expedia, etc.).

• Payment processors, marketing partners, and social media platforms (if you interact via Instagram, Facebook, etc.).

2. How We Use Your Information

We use your information to:

• Process reservations, payments, and confirmations.

• Communicate with you about bookings, special offers, and property updates.

• Improve our website, services, and customer experience.

• Comply with legal obligations and prevent fraud or misuse.

• Send marketing emails or newsletters (only with your consent).

3. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and improve navigation.

• Analyze site traffic and performance (via Google Analytics or similar tools).

• Provide targeted marketing based on browsing behavior.

You may disable cookies in your browser settings, but some features may not function properly.

4. Data Sharing and Disclosure

We may share your information only with:

• Trusted partners (payment processors, IT providers, and booking platforms).

• Legal authorities when required by law or to protect our rights.

• Affiliated brands under Auja Hospitality for internal operations or promotions.

We never sell your data to third parties.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill your booking or service requests.

• Comply with legal, accounting, or reporting requirements.

After this period, data is securely deleted or anonymized.

6. Data Security

We implement advanced security measures (SSL encryption, secure servers, and restricted access) to protect your information against unauthorized access, alteration, or disclosure.

7. Your Rights

Depending on your jurisdiction (including GDPR & CCPA), you have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Request a copy of the information we hold about you.

To exercise these rights, please contact us at:
privacy@aujaresidence.com

8. International Data Transfers

As Auja operates in Egypt with global guests, your data may be transferred internationally. We ensure that any transfer complies with applicable data protection laws and security measures.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.