Frequently Asked Questions
Booking & Check-in
Check-in is available from 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be arranged upon request and may incur an additional fee.
Yes, self-check-in is available via a smart lock or lockbox for your convenience. Detailed instructions will be provided on the day of your arrival.
Absolutely! Instant booking is enabled, and we’re happy to accommodate last-minute reservations, subject to availability.
Luggage & Parking
Yes, luggage drop-off is available upon request.
Yes, we offer free private on-site parking.
Cleaning & Amenities
The property is professionally cleaned before each stay. For longer stays, additional cleanings can be arranged upon request.
Yes, we provide fresh linens, towels, shampoo, body wash, and a hairdryer for your stay.
Yes, high-speed Wi-Fi is available and free throughout the property.
Guests & Pets
The number of guests must match your reservation. Additional guests are not allowed without prior approval.
Pets are only permitted at select properties and must be approved in advance. Additional cleaning fees may apply.
No. Parties or events are not permitted. Quiet hours are strictly enforced from 10:00 PM.
Food & Services
Yes, we offer private chef services and luxury in-villa dining experiences upon request.
We are available 24/7 via the Airbnb app, WhatsApp, or phone for any questions or assistance.
Policies
Our standard policy offers a full refund if the reservation is canceled within 48 hours of booking and at least 7 days prior to check-in. Please refer to the listing for detailed terms.
– No smoking indoors
– No unauthorized guests or parties
– Observe quiet hours from 10:00 PM to 8:00 AM
– Treat the property with care, as if it were your own home